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Artificial intelligence is changing how learning teams work, but Chick-fil-A Learning Partner Lauren LePage believes the future of L&D goes well beyond automation. Hear her thoughtful perspective on how AI combined with human insight, care, and curiosity can efficiently deliver more strategic and creative learning solutions.

 

Show Notes:

Chick-fil-A’s Lauren LePage explores what it takes to use AI responsibly without losing the human connection that makes learning experiences truly resonate. Here are her key takeaways.

• AI should support learning strategy, not replace human judgment. Lauren makes the case that AI can be valuable for automation, speed, and creativity, but L&D professionals still carry the responsibility of making sure training is accurate, meaningful, and behaviorally sound.
• Human connection is not optional in L&D. Lauren emphasizes that while AI can help execute strategy, humans are the ones who build culture, create trust, and shape remarkable learning experiences.
• Not every use of AI requires the same level of human involvement. She introduces the idea of human “in the loop,” “on the loop,” and “outside the loop,” helping L&D practitioners think more clearly about when people should direct, review, or limit AI’s role.
• AI can save time in content development and scenario building. Lauren shares practical examples of using AI to support content creation, generate questions, surface answers from complex documents, and build realistic learning scenarios more efficiently.
• Great learning starts with curiosity and emotional readiness. Lauren reminds listeners that learners do not become true learners just because they show up. It takes intentional design, human understanding, and subtle moments that spark curiosity and create the conditions for learning to happen.

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.