2016 Training Trends: Connecting Training to Customers
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By Luke Kempski, CEO December 14, 2016

In 2016, I’ve had the opportunity to interview learning leaders in prestigious companies in a variety of industries for our learning solutions video blog. In reviewing these interviews, I see a growing emphasis on connecting training to customers. Leaders want their training to positively impact customers directly and through interactions with their knowledgeable sales and customer service representatives.

Special thanks to the learning leaders who shared their valuable insights:

John Leh, CEO and Lead Analyst, Talented Learning, LLC

Mike Baker, VFIS, Director, Risk Control

Cynthia Cornug, Director of Training Resources, Chick-fil-A

Adam Kucera, Director of Sales Training, DISH Network

Stacey Gardner, Senior Learning and Development Specialist, Microsoft

David Leaser, Senior Program Manager, Innovation and Growth Initiatives, IBM

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