In 2016, I’ve had the opportunity to interview learning leaders in prestigious companies in a variety of industries for our learning solutions video blog. In reviewing these interviews, I see a growing emphasis on connecting training to customers. Leaders want their training to positively impact customers directly and through interactions with their knowledgeable sales and customer service representatives.
Special thanks to the learning leaders who shared their valuable insights:
John Leh, CEO and Lead Analyst, Talented Learning, LLC
Mike Baker, VFIS, Director, Risk Control
Cynthia Cornug, Director of Training Resources, Chick-fil-A
Adam Kucera, Director of Sales Training, DISH Network
Stacey Gardner, Senior Learning and Development Specialist, Microsoft
David Leaser, Senior Program Manager, Innovation and Growth Initiatives, IBM