Supporting the largest haircare brand name in North America, Great Clips University develops custom learning solutions to meet the needs of franchise owners, hair stylists and corporate staff members. As an eLearning and Instructional Design Manager, Mandi Soderlund has found that blended learning solutions work best to enable a geographically dispersed franchise network to provide a consistent, branded, customer experience.
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More than 2,000 associates in services and operations support Edward Jones financial services branches nationwide. As a leader developing custom training and performance solutions for these associates, Susan Prichard has evaluated and implemented methods to make the instructional design process more predictable and efficient. After accurately tracking the development process for different training delivery methods, she created valuable models.
With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service. As Senior Director of Learning, Judi Bader has aligned training with the Arby’s brand and the speed of the highly-competitive restaurant industry.
With more than 10,000 employees, Unum is a leading provider of employee benefits in both the United States and the United Kingdom. As Learning Solutions Manager in one of Unum’s de-centralized training areas, Erika Wharton blends learning tactics to optimize performance in claims management.
In my 20 years as an eLearning designer/developer, I’ve experienced the ever-changing selection of development tools, rapidly advancing technology standards, as well as the never-ending appearance of new learning theories. Through all these, I’ve come to rely on some constants which transcend all of these. You’ll notice that many of these tips reference the entertainment industry. Keeping these in mind might make your eLearning project a box office success.
Today’s business environment impacts the organizational learning and development function in profound ways. Depending on their industry, training leaders are being pressured by different economic forces. In this video, interviewees share their perspective on what’s impacting them most.
ADP is a leading provider of human resources related products and services to businesses and organization of all sizes all over the world. In an environment obsessed with HR best practices, Carolyn Peer and her team must provide learning solutions that meet high standards and drive ADP’s business goals.
With more than 4,100 franchisee owned salons employing 40,000 stylists, Great Clips must provide consistent, high-quality training that results in a branded customer experience. As Director of Great Clips University, Lora Peterson keeps her learning programs focused on the key success drivers for the salon.
Organizational learning and performance leaders are facing opportunities and challenges from every direction. In this video, interviewees share their perspective on the biggest challenges they see today.
Thanks to the learning leaders who participated in this interview:
Carolyn Peer, Learning Solutions Manager, ADP
Judi Bader, Senior Director of Learning, Arby’s
Second City Works applies its award-winning improvisation, comedy and audience-driven techniques to deliver performance-improving learning experiences to organizations. Kelly Leonard has been part of The Second City for more than three decades. In recent years, he has focused on academic research, social science and education involving the fundamentals of improvisation.
In the U.S., many consumers haven’t heard of Sixt rent a car. This lack of brand awareness can create challenges when recruiting staff in new locations scattered across the country. As Executive Training Manager, Elizabeth DeWeese sees training as key to building the Sixt business and attracting and retaining the frontline employees who will bring their brand to life with customers.