At global entertainment company Discovery, innovative visual design is paramount to successfully training the advertising sales team. Michael Friis-Jensen, Manager, Digital Training Manager at Discovery shares Discovery’s best practices for visual design and how to apply the principles to ensure quality and effectiveness in training. Listen to my conversation with Michael to learn more.
I recently presented “Level Set and Level Up: A Learner-Centric Approach to Training in a Virtual Environment,” with Constellation Brands’ Director of Learning & Development Maggie Romanovich at the Training Industry Conference & Expo. In our session, we provided practical techniques for allowing learners to customize their own training experience to increase their personal investment in their learning journey. To do this, we examined a case study of training Constellation Brands’ sales audience using a learner-centric, multifaceted approach.
Customer education is increasingly important in the sales value chain and customer experience. In this podcast, Daniel Quick, VP of Learning Strategies at Thought Industries, discusses how educating customers can provide your organization with a competitive advantage. Thought Industries is the world’s leading B2B customer education and extended enterprise platform vendor.
Whether it is protecting the environment, regulating an industry, distributing benefits or preventing fraud, government agencies need cooperation and compliance from an educated public to be effective. Accomplishing this education is often challenging due to the schedules and geographic location of the people the agency is trying to reach.
As training professionals know, The Kirkpatrick Model is the gold standard for evaluating the effectiveness of training. Their methodology is broken into four levels:
Organizations frequently need to train and certify external target audiences in a specific subject matter area. They need to deliver a custom eLearning experience, an on-line assessment and a certificate of completion, usually for compliance purposes. In many cases, these organizations and their targeted learners do not have a common learning platform established to deliver and track eLearning.
In this Powered by Learning podcast, Dr. Keith Mann, Vice President, Continuing Certification at The American Board of Pediatrics, shares what’s involved in certifying medical professionals and what L&D professionals can learn from it. You'll find out how providing maintenance of certification activities to pediatricians delivers meaningful and sustainable change in healthcare.
From launching a new brand identity to navigating the pandemic, hear how the Rite Aid Corporation stepped up to the challenge to educate team members across the country. Learning and Talent Development Director Emily Steinkamp shares how successful training helped empower more than 50,000 employees at close to 2500 stores to better serve its customers.
At Capital Blue Cross, a leading health insurance provider in Pennsylvania, sales training is much like sales – fast-paced and relevant. In this episode of Powered by Learning, Capital Blue Cross Senior Talent Management Consultant Ryan Sweeney shares his organization’s secrets for successful sales training.
Show Notes:
Learning Experience Design (LXD) is a shift in thinking that is learner-focused and helps you ensure that your learning solution is on strategy. In this episode of Powered by Learning, d'Vinci Senior eLearning Specialist Jenica Jones and I talk about the principles of LXD and how organizations can implement them to achieve powerful results.
The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction. Director of Operations and Training Marissa Heath explains how team member training leads to memorable, award-winning customer service and employee retention.
Let d’Vinci bring order to your learning content and technology.Contact us to start the conversation.
Let d'Vinci bring order to your learning content and technology. Contact us to start the conversation.
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