PSECU is one of the largest credit unions in Pennsylvania serving more than 400,000 members. With very few physical locations, almost all member transactions occur through technology. As PSECU’s relatively new leader of learning and development, Jeff Fetterman believes in investing in relevant training that builds applicable skills that make employees more engaged and valuable.
My article, “Distributing Learning at the Speed of Business,” is featured on Training Industry. The article addresses how training programs can keep up with the pace of change in business and includes insights from thought leaders who attended the Training Industry Conference & Expo.
Read "Distributing Learning at the Speed of Business"
As a professor since the days of interactive laserdiscs, Dr. Karl Kapp continues to study the best applications of instructional technology that result in the best learning outcomes. Today, he’s well known for his perspectives on gamificiation, 3-D animation and other techniques for engaging learners and increasing results.
Part Two: Interview Highlights
As a content provider, you want to create meaningful tools to impact education and bring learning to life for students. But before you begin, you need to consider some key factors to make your project successful in the classroom.
Solve Educator Pain Points
In recent years, gamification has evolved from being an accepted approach to learning to a sought-after approach. For instructional designers, this means seeking opportunities to use game elements and interactivity to create more engaging learning experiences. As an author, speaker and professor, Dr. Karl Kapp advocates for moving beyond the “gamification” buzzword and focusing on achieving the desired outcomes.
UGI Utilities is a natural gas and electric utility company that delivers energy to over 700,000 customers in Pennsylvania and Maryland. In a relatively new position, Wendy Laverty wants to put learning at the fingertips of more than 1,500 employees in a variety of positions from office workers to field technicians.
ADP advises organizations all over the world on how to use ADP products and services as part of a comprehensive human capital management (HCM) strategy. As a talent management thought leader, Susan Hanold, PhD, provides value-added best practices consulting to ADP prospects, clients, and internal stakeholders.
Supporting the largest haircare brand name in North America, Great Clips University develops custom learning solutions to meet the needs of franchise owners, hair stylists and corporate staff members. As an eLearning and Instructional Design Manager, Mandi Soderlund has found that blended learning solutions work best to enable a geographically dispersed franchise network to provide a consistent, branded, customer experience.
More than 2,000 associates in services and operations support Edward Jones financial services branches nationwide. As a leader developing custom training and performance solutions for these associates, Susan Prichard has evaluated and implemented methods to make the instructional design process more predictable and efficient. After accurately tracking the development process for different training delivery methods, she created valuable models.
With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service. As Senior Director of Learning, Judi Bader has aligned training with the Arby’s brand and the speed of the highly-competitive restaurant industry.
With more than 10,000 employees, Unum is a leading provider of employee benefits in both the United States and the United Kingdom. As Learning Solutions Manager in one of Unum’s de-centralized training areas, Erika Wharton blends learning tactics to optimize performance in claims management.