Building Smarter Law Enforcement Training for Safer Communities

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When every second counts, the right training can make all the difference. Ken Zipovsky, Grants Manager and Technology Coordinator for the Pennsylvania Chiefs of Police Association, joins us to share how the Pennsylvania Virtual Training Network (PAVTN) is transforming law enforcement education. Discover how online training helps officers stay prepared, adapt to new technology, and meet evolving community expectations.

 

Show Notes:

Ken Zipovsky from the Pennsylvania Chiefs of Police shares how PAVTN ensures officers have the skills and confidence they need. His key points include the following:

• Training Saves Lives – Ongoing, quality training ensures officers respond effectively, ethically, and safely in high-pressure situations.
• Technology is a Game-Changer – From body cameras to VR simulations, modern tools demand updated training strategies.
• Flexibility Matters – Online platforms like PAVTN make training accessible anytime, reducing scheduling and logistical challenges.
• Microlearning & Scenario-Based Training are the Future – Short, targeted learning moments and real-world simulations improve knowledge retention and decision-making.

• Data Drives Improvement – Reporting tools help justify funding, identify training gaps, and shape future initiatives for law enforcement education.

  Learn more about d’Vinci’s work with the Pennsylvania Chiefs of Police 

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Transcript:

[00:00:00]

Susan Cort: When you work in law enforcement, seconds count when you make decisions. Quality training can make all the difference for officers and the public they protect.

Ken Zipovsky: I heard from an officer that, uh, did not have any specialized training and ended up having to go to a case where a child was being abused and.

The feedback was that this training gave them the confidence to know what they were able to do and be able to help that child and also do the proper foundation. So this way that case was able to be successfully investigated and prosecuted. So just, just that officer said, just having that confidence was enough.

And, uh, uh, really help them in their job. And that's something they wouldn't have had if they didn't take that training.

Susan Cort: That's Ken Zipovsky, grants manager and technology coordinator for the Pennsylvania Chiefs of Police. Ken joins d’Vinci's, Jenny Kerwin and me to talk about how training delivered through the [00:01:00] Pennsylvania Virtual Training Network helps educate officers and prepare them for duty.

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Susan Cort:  Joining me today is Jenny Kerwin d’Vinci, Manager of Learning Management Systems, and our guest Ken Zipovsky, grants manager and technology coordinator for the Pennsylvania Chiefs of Police. Ken, thanks for joining us.

Ken Zipovsky: Thank you. Great to be here.

Jenny Kerwin: Ken. So good to be with you today. I'm so excited to have this conversation with you on our podcast.

Susan Cort: Ken, let's start off by sharing a little bit about the PA Chiefs of Police and your role there.

Ken Zipovsky: , I've been at the Chiefs of Police Association for a little over four years now. My current job is Grants Management and Technology Coordinator. That's a lot to pack into a, a small area. Basically, I handled the grants as far as trying to get funding for projects. Also the administration of projects.

One of the projects that, uh, takes up a majority of my time is actually working on our online training system, which is the P-A-V-T-N, the Pennsylvania [00:02:00] Virtual Training Network.

Susan Cort: Ken, I know Jenny and the d’Vinci team have a long history working with you and others at the PA Chiefs of Police Association. You and Jenny have worked together for a few years, but Jenny, your connection with the association goes back to 2011, helping to create P-A-V-T-N, the Pennsylvania Virtual Training Network, and creating numerous e-learning courses and videos for the association.

Jenny Kerwin: It's been a real honor and part of my career to work with PA chiefs and produce the training that helps officers and helps the victims that they respond to. So, uh, it's just been a, a wonderful experience. And I'm excited to talk more about with Ken today.

Ken Zipovsky: Great.

Jenny Kerwin: So let's get started. Ken. , I just wanted to start out, uh, by talking to you about, uh, training law enforcement officers and really looking at your experience. You bring over 30 years of experience in the. The field of law enforcement and training to this conversation. Um, throughout , your [00:03:00] career, you've always pursued continuous learning, uh, and even been a mentor and an instructor to fellow officers. With all of that dedication and to professional growth, can you speak a little bit to what the critical role that training plays for law enforcement is today?

Ken Zipovsky: , Training in law enforcement is very, very important. I mean, I, I, I could throw a couple more varies in. But, uh, you know, it, it, it's a very critical thing because what happens is we have police officers that are doing things reacting in a split second in many occasions, and they need the proper information about the laws, what the current best practices are.

And, you know, that information can only be provided through training, uh, you know, technological advancements. Uh. You know, many, many years ago when I first started in police work, you know, our state-of-the-art, uh, photography equipment was a Polaroid instant camera [00:04:00] times have changed and now officers actually have body cameras that they utilize.

So it's important to provide the training. So this way, as technology advances and law enforcement utilizes that technology. They understand what the capabilities are, what they can and can't do, and then also how to utilize them properly. Um, you know, another thing that's important about training is society's expectations change over time.

So what, whatever the society expectations are, you know, that information can be imparted to officers during training. Uh, you know, what might have been acceptable once upon a time, you know, currently is not. Training also builds a better professional. That's an important thing. You know, many, many years ago when law enforcement first started in the United States, it was, you know, there are several, agencies that were known for patronage where it was just kinda like who, you know, and that's where you got a job.

That is not the best way to select a person. Uh, you know, we need officers that are fair and [00:05:00] impartial and are professional. And part of that professionalism is training. You know, you wouldn't go to a doctor that didn't receive training. You know, why would you have a police officer out there that's not properly trained?

Officers also are forced to handle high pressure situations and complex situations on times. And, uh, you know, by providing this training, it helps 'em utilize the sound judgment that they need to. Make the right decision and do it effectively and, uh, you know, keep everybody's rights in minds.

The risks are great not only for police officers, but for the members of the community that they serve. So if we provide the proper training that helps reduce that risk. And, you know, lastly, when we're talking about the concept of training, law enforcement officers should be held to a higher standard.

And part of that higher standard is providing them the training so this way they can rise to that occasion.

Jenny Kerwin: That's so well said. I think about it all the time while we work on, uh, projects for, uh, the Pennsylvania Chiefs of Police and just the [00:06:00] officers that we serve and everything. Thing that they have to do in their day and keep in mind and hoping just that they're, the training that, uh, that available to them is serving all of those needs that you just defined.

It's really, it's really incredible. Um, with all of those challenges. Um, you know, I know that, uh, it is a challenge to offer training to, uh, law enforcement officers, especially with the, the list of how critical that training is. Um. Can you, uh, talk to us a a little bit about some of the biggest challenges that you face with, uh, educating law enforcement officers, whether it be, um, you know, their schedule or you talked about the high stress and navigating the high stress environments, but I'm just curious as to what additional challenges that you experience with it.

Ken Zipovsky: Some of the challenges that we currently deal with, uh, it's that balance between what realism is and officer [00:07:00] safety is. Um, you know, like to make a very clear example of that, we look at firearms training. Um, there has to be a balance between an officer being able to utilize their firearm competently and accurately, but also providing a realistic situation.

Um, the training, you know. Once again, I go back to, you know, many, many years ago with static training, you stood on a line at a location, someone gave you a whistle or told you to fire and then you fired. That's not the reality of the world. That's not what our police officers are dealing with. So how do you get something that's dangerous?

‘Cause a, a firearm can be dangerous and train on that and also be in a situation where. It's the real world or as close as you can get to it, but also do it in a manner where everybody remains safe or as safe as possible to mitigate that risk. So that, that, that's really a situation that we look at when, um, we're looking at training is how do we.

Have our officers trained in a realistic [00:08:00] situation, but also mitigate any type of, uh, danger or risk that could occur. Because, you know, even something as simple as physical training, you have an officer that's running, one of the greatest injuries that happen to officers is when they're doing a sprint, uh, you know, it's the pulled hamstrings and things like that and other issues.

Well, that happens because officers are static. Most of the time you're sitting there waiting for that one moment of action. They might be in a cruiser driving around, patrolling the area, and then something happens and I have to just throw the car in, park, jump out and go, you know, and by developing programs that balance, that realism and help mitigate a loss, you know, that, that that's an important thing and that's one of the things that we need to deal with on a constant basis.

Laws and policies change. Updating those things is also a critical thing. How do you keep up with that information? Um, and how do you get it out to people in a timely manner? You know, that that's always been a challenge. And then, [00:09:00] you know, we're, we're in the world of an information flood. Now you're delusional with all this information and like.

Which is critical, which isn't like everything's important, but you have to be able to prioritize certain things because we only have a finite amount of time that we can get that officer to train. Um, you know, we can't have professional trainers, we have to have officers that actually are given the tools they need to be able to go on the street and provide the service to the community.

So it's kind of tough with that balance sometimes. Trying to find that right spot and you know, the selection of what's critical and what's not. Another challenge is looking at the diverse needs of your individuals that you're training. You're not, you're not training 50 of the same people.

You know, you, you are training 50 individuals that have different backstories. They have different learning levels, they have different educational levels, and you know, how do you provide information that everybody can benefit from? Not bore people that are [00:10:00] more advanced or lose them or, you know, how do you do something that's advanced enough that the lowest common denominator, for lack of a better term, gain something out of it.

Um, you know,

Jenny Kerwin: Right.

Ken Zipovsky: Kind of a tough thing too. And you know, lastly, I look at like time constraints. One of the things that help. Actually is our online training. Uh, the P-A-V-T-N is something that helps us deal with time constraints because, uh, traditionally, uh, when we look at just something as simple as our in-service training for municipal police officers.

You would have to physically get into a car, drive to a location, have an in-person instructor, teach the course, and then when it's done, drive back to your police station. So there, there, there's a lot of planning and, uh, logistics that go into that. You're backfilling officers that might have been on the shift that now have to go to the training and it, it just creates a, a lot of disruption where we can mitigate that by having our online training when we have that same in-service training online.

Now it can [00:11:00] be at an elective time, you know, anytime 24-7 throughout the whole year, you have, you know, uh, a load of officers on today for quarter, whatever the reason is. Well, now you have that overflow. So now you can say, hey, officer go, go sit at the computer now and take this training since we have enough people to cover the road.

You know, it's a great tool. And, uh, you know, I, I, I think that's definitely one of the ways we are actually trying to, you know, overcome and deal with some of those, uh, challenges that we have regarding training in the 21st century.

Susan Cort: I think one of the other challenges that I've seen, uh, Ken, you and Jenny and our team, and your team meet head on, is just, um, evolving with the challenges of meeting the people you serve, which are very varied. You know, I'm very impressed by the, um, the diversity of the courses that are offered, like understanding, you know, how to. Handle somebody who has had a traumatic brain injury. So just, you know, [00:12:00] understanding, you know, how to work with the public, not just the practicalities of how to be an officer and how to do your job, but really trying to, uh, not only meet your learners where they are, but meet the public where they are.

And I think that's a challenge. I've seen you all meet, uh, so well time after time with the variety of courses you offer.

Ken Zipovsky: Oh, absolutely. And uh, you know, we have all types of titles and terminology for these things. They actually existed years ago, but we just didn't have a name for it. You know, and, and like, you know, the concept of like, we talk about like procedural justice or reflective listening, you know, that was just basically treating people how you wanted to be treated.

You know, that's the old Golden Rule. That's what it falls back to. But uh, you know, obviously sometimes we might need more reinforcement in that is to you know, why or what the value is in that because it seems sometimes as our world gets more busy and uh, we're at a more hurried pace, it seems like we kind of forget about the niceties and the politeness and uh, you know, that goes away.

Jenny Kerwin: [00:13:00] Yeah, there's definitely a lot, um, with facing all these challenges of the amount of information that's coming through, uh, where, uh, just as Ken you had said, uh, you really have to prioritize, but always make sure that that that common, um, ground of, of good policing is running through the information that we're sharing and the, and the educational experiences.

So it is, um. You very eloquently stated the challenges that I think we talk about often, but I'm glad to know that, uh, you do feel we're we're succeeding with what we're offering in online training for our officers. Um, one of the things that we like to consider and I wanted to get your perspective on was, um. Because of the constant deluge of information that officers are receiving. Uh, how do we, and how do you look at training to break through some of that noise and create [00:14:00] experiences that can be memorable so that they can recall the information they need in that moment.

Ken Zipovsky: , Some of the ways we can do that are, you know, utilizing scenario-based training, having a realistic simulation that allows people to walk through that experience and it helps them retain it further. Uh, you know, you put somebody in a stressful situation, in a controlled environment, uh, role playing scenarios, things like that can help.

Fortify what's being read on a screen or being told to them, uh, while they're learning, you know, through an, an online format. Uh. Hands-on. Interactive learning is another important concept. You know, by utilizing those simple things such as like knowledge checks where it forces a person that to that took the training just now to go, okay, what is the answer to this question?

And move their mouse and make the proper selection, uh, and get the verification that, yes, you did actually learn this. Now we can move on to the next section. Um, you know, those, those things, um, help [00:15:00] engage someone because, you know, one of the downfalls, if you will, or one of the negative things when you're looking at online training is the fact that it is online.

You don't have that human interaction. Uh, we do our best that we can to replicate that or to, uh, you know, keep the person that's learning involved, but. The reality is it's not the same as us. The conversation like we're having now, you know, you're missing that feedback. Or if you have a question about something, you know, sometimes you don't have that person to, to talk to, to get better clarification.

So one of the ways we can verify that or get a better understanding if the person knows what we're talking about, is by doing those knowledge check questions. You know, it it, it's very important to try to provide this information and, you know. Verify the officers have the knowledge before we go to the next section.

Jenny Kerwin: That is a good point. I, uh, I also liked when we think about, um, getting their attention and I. I do think, you know, the PAVTN has done a wonderful [00:16:00] job over the years of really connecting and making sure that there's an officer's voice in all of the training that's produced. Um, so whether that's, uh, bringing your sub, your own subject matter expertise, uh, to the training or if we're seeking different folks to, to provide a voice or even a video or have the officers hear from them. I do think that there is, uh, some, some. Definite impact that's made when, uh, the officers can recognize that we're, they're hearing from people who have walked the walk and have, uh, been in their shoes. So, uh, wonderful thing that I think, uh, the Chiefs keep in mind as we produce this training. so transitioning over to talking a little bit about Pennsylvania Virtual Training Network.

Um. And, and, uh, a little bit about where the officers, uh, take that training. You are also, uh, you know, the administrator of [00:17:00] that site. Um, so I wanted to talk a little bit about, from your perspective, um, what are the, what are the biggest, uh, you talked a little bit about the biggest benefits, but, uh, what are some other challenges that we face with online learning?

Ken Zipovsky: Uh, when we're dealing with online learning, there are a bunch of positive things that we talked about. You know, you, you're able to expand your learning opportunities. They can get specialized training at any time that they want. Uh, Interactive formats, you know, being able to have a video or a graphic that accentuates, it's definitely a positive.

Uh, we have the ability to put out immediate. Dates. Um, so if there's something that needs to be, uh, critically given to the officers or new information they need, we're able to get that to them right away. Um, the learning standardized this way, it goes throughout the state or, you know, throughout the country.

‘Cause we have some partners that take the training even though they're not necessarily officers. In Pennsylvania, we have many federal officers and, uh, uh, you know, people from other. Seems like North Carolina, for whatever reason, that they happened to pick up on the [00:18:00] P-A-V-T-N and there's several agencies there to, uh, you know, take our training.

So we are more than happy to make a whole safer community. Uh, but some of the challenges, uh, the limited ability for hands-on practice, that's one of the things. So, you know, it's kind of hard to, I dunno, like bake a cake. I can give you a recipe, but until you really know how you make that batter. And work with it and see what the consistency, like what they're, what are they talking about there?

What does that really look like and what does that feel like? And you know that that's one of the things that you know, is kind of hard to replicate when we're looking at the world of online training. Um, engagement and retention, that's another issue. Um, you would hope most people are conscientious and they're there learning the training, but you know, just like we can put the TV on when we're at home, you put it on and this background noise and you just go about your day and do what you're doing.

Some people can get into that trap and get distracted. Where if we had that person in the classroom, [00:19:00] it would be a lot. Easier for that person to pay attention, or if they were drifting off, you know, that instructor would be able to direct them back and bring them back into attention. Um, technological barriers, that's another issue when we're looking at technology.

Not everybody has the same capabilities and, uh, you know, unfortunately our computers have become more complex to use since, uh, you know. Bad guys have exploited computers, you know, now, now we're into multifactor authentication and we're into, uh, you know, things that automatically filter out. Emails and sites are blocked and, uh, other lockdowns are done on a computer.

And if someone's using an agency computer, they might have a restriction on it that actually doesn't give them the full learning experience or impedes their process. So if you have a person who's very frustrated trying to get onto the training and they finally get logged on now. That person is, you know, their, their attention span [00:20:00] is gone because they're angry and they're frustrated, and I get it.

But, uh, they're not gonna learn as well as somebody who comes with a positive experience and, you know, looks forward to, you know, doing what they have to do regarding the training and, uh. And I guess the last thing we're looking at, I think that would be a, a barrier is, you know, the assessment of competency.

You know, we, we do have people, you know, that can pass a, an exam or pass a quiz, but if we go back to the hands-on thing, uh, you know, how do we show that a person has the physical ability to do that or the technical skills. Because they passed a written test. And, and, and, you know, that's something that we just don't have the ability to fix right now.

And there's gonna have to be some type of hybrid training where, you know, a majority, you know, you can do a majority of it online and then have a situation where someone has to do a portion of it in person or, you know, some other work around. But, you know, that's, you [00:21:00] know, that's the reality as it is right now.

Jenny Kerwin: Yeah, and I think that's been the reality since we, since we launched P-A-V-T-N in, you know, 2011, is that it, it's always not, they're not gonna be able to receive all of their training in on and online because they're. It's not an online job. That's a, it's a, a, a real in the field, absolutely. In the moment kind of position.

So, um, we do everything that we can to set up people for success with the scenarios like you talked about, but. Sometimes that in classroom, that in-person blended learning approach is absolutely the best way to reach people and confirm that they've actually, uh, retained that information and do it in a safe environment, um, so that, uh, you can really test those skills. Uh, with, with what you do as an administrator for P-A-V-T-N, um, I know with the learning management system, [00:22:00] we collect a lot of data. Uh, so can you talk to us a little bit about, uh, how you draw insights from the reporting tools that are provided through the system and how you use that data to make decisions about other training that you wanna pursue, or, um, just what you wanna, uh, how you wanna shape the experience for the officers.

Ken Zipovsky: Um, we could have the best idea in the world on what training we wanna put on, but if we don't have the financing for it, it's never gonna get off the ground. So, I hate to say it, but a lot of our reporting, I. Is to show our work, you know, so that we get funding from somewhere. Well, people don't wanna give you funding unless if they know they're getting the best bang for their buck, you know, I wanna see that this produces, I wanna see the end result.

I wanna see the good things that you're gonna do with this. And I, that is one thing that we add rely on heavily. When we look at the P-A-V-T-N, uh, you know, the data that's give driven there, I can show how many [00:23:00] people, uh, and how many officers do we have that are signed up for the training, how many officers have taken it, how many people have successfully completed it.

Um, you know, so those metrics are important to report back, uh, as part of any type of grants or funding or justification for funds that were expended. Um, and, and that helps keep us doing the good things that we're doing. Um, you know, looking at it. Business aside. Okay. We have our money, we have our course built.

You know, when you look at what we're giving as far as service and to the officer that's learning, you know, we're able to show that, uh, they have knowledge retention by doing those quizzes and exams and knowledge checks along the way. So there is a way we can actually show these officers have learned something.

Um, you know, and. If there's an issue where maybe we have a high failure rate or a low scoring rate on a quiz or an exam, you know, we can go back and look and say, Hey, you know, uh, did these questions accurately? [00:24:00] Reflect the material that was being taught. You know, or maybe are we, uh, too involved? Is this too technical?

And do we need to kind of go back to the basics so this way people can get that basic information first and build off it, and then we retool to maybe do an advanced portion of that course. Um. The data that we have also shapes our training initiatives. If you see that there's, uh, a very popular topic, that might be the input for us to build on that and create a series of training on that subject or, you know, and lastly, we're looking at data reporting from the P-A-V-T-N specifically.

Um, there are surveys from people who take the training. So if there's a problem where someone says, Hey, you know, this course stunk, it was too simple, or it was too hard, I don't know what you're teaching me, what I'm getting absolutely nothing out of this. You know, we, we can look at those.

Susan Cort: Which they never say, Ken.

Ken Zipovsky: Um, you know, we can look at [00:25:00] that information and say, okay, well is this a valid complaint or is this just a person that's, you know, the, the ultimate contrarian that wants to complain about everything? And, uh, you know, it, it, it helps us get a better understanding as to what knowledge is being delivered and what knowledge is being retained.

Jenny Kerwin: Excellent. I'm so overwhelmed whenever I go into P-A-V-T-N and look at, um of people who are online during a day. Uh, some of the snapshot reports that we can give you to give an idea of where, where people are spending the most time. Um, and then really the numbers year, year over year in terms of the number of people who have registered and then, uh, the people who have completed training.

It keeps growing year over year. I know this year was a milestone where we added, um. A large group of officers from part of the state that had not, uh, typically been in, um, P-A-V-T-N in the past. So [00:26:00] are more than happy that, uh, we can give you that data and we're always excited when you give us the challenge of, I need this new number, or I need to understand these numbers in a different way. Uh, it's, uh, the power in the data is, uh, always impressive to me for some reason. So in talking about data and let's, let's shift to talk about, um, you know, the trends, uh, of, in the future of, of training for law enforcement. What trends are you seeing that are coming up? I mean, we've talked so much about, uh, scenario-based training.

Um, obviously I think that that's, that's, uh, an ongoing trend and is always gonna be necessary. But are there anything else? Is there anything else on the horizon that you're seeing? I know that you and I have talked a lot about, uh, mobile training opportunities and, uh, brief, like micro training opportunities.

Ken Zipovsky: Yeah, I mean, law enforcement is something that's, uh, constantly evolving, so the training has to constantly evolve. With it. [00:27:00] Uh, one of the hot topics now is the use of virtual reality and simulations. Um, it, it, that definitely can be a benefit if it's used the right way. Uh, you know, what we don't wanna get into is the fact, the, the situation where someone's just throwing technology out just because we have it and not really understanding what it does and what benefit are we getting out of it.

You know, it, it's just as simple as like, even like playing a video or inserting a video into a training. If, if it's just pure entertainment or you're just tired of talking, you're not getting the benefit out of it, you know, that video has to have a relevant point and, and, and go back, call back to whatever we're looking for as our training objective and say, Hey, does this accent that, does that bring a point home?

Um, so, you know that that's something we have to look at and we don't wanna get into, you know, like just throwing technology for technology. Um. I think the gamification of training can be beneficial. And I don't know if that's the proper term or not, but, uh, you know, in law enforcement in [00:28:00] general, most people are Type A competitive personalities.

Uh, you know, you have to have that self-drive and that ambition to want to be involved in law enforcement in the first place. So those people have an innate need or a personality trait that they want scratched and that that's the concept of competition or satisfaction or achievement. And when we're looking at the, the, the world of micro learning, uh, you know, that's something that you, you know, we're looking at and we're gonna deploy soon in the PA A VTN, where this way individuals are gonna be able to look at smaller bites of a course that.

Specifically cover a topic like let's look at the situation for like, uh, child abuse. Um, you know, if there's a officer that gets a call for a report of a child abuse case, that micro learning will be there, that the officer can go to their phone and they can just go through a very quickly and get those key points that they need to remember before they actually pull up at that house.

And they'll have the [00:29:00] information on how to properly talk to people so we don't, um. Taint our victim, um, or, you know, do something that damages a potential case. And, you know, it's a very simple thing, but that's something that's evolving. You know, that's something that we need to, to do and try to change because, you know, someone's not gonna have the time to take a three-hour online course before they go to the call.

So the question is, how do I get somebody that already has this information in their head? Refreshed so they know what to do when they hit the streets in a few moments. And that's where I think, uh, the microlearning opportunities are crucial.

Susan Cort: Yeah, so important.

Jenny Kerwin: Yeah. Anything that we can do to prepare them to face this, the difficult, uh, calls that they have to go on and, and to quickly recall information that could help save a life or, uh, put a victim in touch with somebody who, who can make their [00:30:00] experience, you know, better in the, in the end is, uh, is a wonderful thing that we try to remind our officers of. Um, so just to wrap us up, Ken, I wanted to see if, uh, you could share any success stories that you've heard from officers who have completed training, uh, online or, uh, some of your experiences with what you've learned from online training that you've applied or shared with other officers, uh, throughout the years.

Ken Zipovsky: Um, I, I guess. Stuff I'm looking for one that sticks out in my mind regarding our online training from the P-A-V-T-N. Uh, it's regarding our child abuse training. Um, I heard from an officer that, uh, did not have any specialized training and ended up having to go to a case where a child was being abused and.

The feedback was that this training gave them the confidence to know what they were able to do and be able to help that child and also do the proper [00:31:00] foundation. So this way that case was able to be successfully investigated and prosecuted. So just, just that officer said, just having that confidence was enough.

And, uh, uh, really help them in their job. And that's something they wouldn't have had if they didn't take that training. Um, you know, the, there are, like I said, there are many stories that we can talk about. Uh, but, uh, you know, administrators, uh, appreciate the online training because they're able to have their officers have more choices on what they can take and when more flexibility on when they can take them.

So, you know, we are really educating. The law enforcement community in a financially responsible way, and, uh, you know, that's making an entire safe community.

Susan Cort: You are definitely making an impact, Ken, our thanks to you and all the officers across the state, uh, and across the country that, that keep our community safe. And, and I know Jenny and the team will continue to look forward to working [00:32:00] with you and your team. To create that meaningful training and, and to keep, uh, our communities safe in the future.

Ken Zipovsky: Thank you. Great to be here.

Jenny Kerwin: Thank you so much.

Susan Cort: My thanks to d’Vinci's, Jenny Kerwin and our guest Ken Zipovsky from the Pennsylvania Chiefs of Police for joining me today. You can learn more about d’Vinci's work with the PA Chiefs on our website@dvinci.com. And if you have an idea for a topic or guest, please reach out to us at Powered by Learning at dvinci.com.

And don't forget that you can subscribe to Powered By Learning wherever you listen to your podcasts.

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