Thinking

Using Training to Differentiate the Customer Experience
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By Luke Kempski, CEO July 28, 2017

With more than 4,100 franchisee owned salons employing 40,000 stylists, Great Clips must provide consistent, high-quality training that results in a branded customer experience. As Director of Great Clips University, Lora Peterson keeps her learning programs focused on the key success drivers for the salon.

Read Great Clips University's presentation given at the Training Industry Conference & Expo.

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