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CD-ROM
2007

Hotel Management Software Training for International Hotels Group

Client: MICROS

OPERA Property Management System training for International Hotels Group is a project built for MICROS Systems, Inc. Please contact MICROS Systems to obtain the training.*

The International Hotels Group (IHG) is a hotel conglomerate consisting of seven hotel chains including Holiday Inn, Holiday Inn Express, and Staybridge Suites.

This eLearning course provides property management system (PMS) training to IHG personnel worldwide. Sixteen modules of training cover tasks including making reservations, guest check-in and check-out, cashiering, housekeeping, management of group blocks and packages, night audits, and more.

Each module consists of lessons, practices, and quizzes. Lessons are professionally narrated animations, 3-10 minutes in length, demonstrating a typical process such as making a reservation or checking in a guest. Lessons are followed by practices, whereby the user is given a task and then proceeds to practice completing this task virtually. Each module contains one or two quizzes designed to test and reinforce the concepts being learned in that module.

Four customized versions of the OPERA training were required by IHG. Each version consists of six hours of seat time and includes both a full and an express version of the training in both English and Spanish, for a total of 24 hours of seat time.

Storyboards were customized by IHG to reflect OPERA functionality in their hotels. The entire course was developed using Captivate and Flash. Over 150 separate captivate movies were developed for the lessons, practices, and quizzes for each of the four versions. A Flash shell delivered the final product on CD-ROM.

*MICROS Systems, Inc. is the world’s leading developer of enterprise applications serving the hospitality and specialty retail industries exclusively. One of their many products, the OPERA Enterprise Solution is a fully integrated suite of applications designed for managing all aspects of hotel operation.

Within this suite is the OPERA Property Management System (PMS). Designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs for doing their day-to-day jobs—handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating in-house guest needs, and handling accounting and billing.